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Message from CEO

Dear Community,

We recognize that we are in a position to support the collective fight against COVID-19. Following guidance from public health authorities, we understand that practicing social distancing and reducing dense public gatherings as much as possible is critically important at this time. This is truly a global effort that requires all of our participation.

Taking care of our team is equally critical – for their safety and yours, we have only healthy team members on-site, in contact with production, preparing orders and handling shipments. With this in mind, we’ve instituted several stringent measures: implementing work from home for the vast majority of team members to limit interaction as much as possible; adhering to detailed cleaning and safety protocols in all departments; daily health condition and temperature monitoring and recording of all onsite team members.

During this time, we are fully committed to serving our customers to the highest standards:

  • Our redxlab.com website will be operational with a comprehensive product assortment across all categories available.
  • We are committed to supporting your health needs, giving you the tools to keep up with your exercise routine, and having fun via our social media. Our Red X Lab social channels will have in-home exercise routines and a wealth of content supporting a range of fitness and nutrition questions for our diverse clientele. Connect with us on Instagram and Facebook.
  • And as always, you can reach our Customer Service team via email, phone, or chat.

We will continue to share updates with our community in the days ahead as we take any further action.

While this remains a challenging time for us all, we are inspired by the support of this community. We’d like to thank our retail partners who have served our clients over the past few weeks with enthusiasm and dedication. As we continue, we greatly appreciate our e-commerce, warehouse, client services, and supply chain personnel for their strength and resilience.

By doing the right thing, we’ll get through this together.

Thank you for being a loyal Red X Lab customer.

Maxime Gagne
President & CEO, Red X Lab