Red X Lab Rewards Program

The Red X Rewards program (“Program”) is a rewards program offered by Red X Lab. (“RedX”, “our”, “we” and “us”) under these terms and conditions (“Terms and Conditions”) available through our website. The Program gives you the opportunity to earn and redeem Red X points.

Membership is free and you do not need to buy anything to join Red X Rewards (“Account”). To participate, you must be a Canadian or US resident, the age of majority  in jurisdiction of your residence. Program membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Red X in its sole discretion.

To participate in the Program, you will need to have an account online with In order to receive the points associated with a purchase you must be logged into your account when placing your order. The methods for participating in the Program may change from time to time.

There are several ways to earn points:

Eligible purchases from Points will be awarded at the rate of 1 point for each full dollar spent on each separate purchase of eligible products. Points will be calculated with reference to the purchase price of eligible products, less applicable discounts, taxes and shipping and handling fees as shown on each purchase invoice.

Sign up for an account. New users receive 100 points just for wanting to stay in touch.

Red X Reward points, offers, promotions, and other programs are offered by us and may be offered to all Program members or any group of the Program members, as decided by us. Any offer or promotion is time limited, and may contain additional terms and conditions, which will apply in addition to these Terms and Conditions. Each offer is only valid once, unless expressly stated otherwise in the terms of the offer. We may limit quantities of products on which a single Program member may earn points. For example, we may make an offer of additional points on the purchase of a particular product, and state that a Program member may only earn points for a single purchase of that product, or for a purchase of any other number we specify. If you earn points in a manner not permitted by these Terms and Conditions or any offer, we may deem, in our sole discretion, any such points to be invalid and cancel them, which will result in the removal of such points from your Account.

To “redeem” means to use your Red X Reward  points to pay, or partially pay, for eligible purchases on our website at checkout. When you have a minimum of 500 points, the website will prompt you to redeem those points for eligible purchases or for any other purposes of which we may advise you from time to time.

You must redeem a minimum of 500 points at a time, which are worth $5 in rewards. If you want to redeem more than 500 points at one time, you must redeem them in increments of 500 points, each increment being worth $5 in rewards.

For example, if the amount of your purchase eligible for redemption is $37, you can redeem 2500 points, and then pay the remaining $12 with an acceptable payment method. Alternatively, you can redeem 4000 points, in which case the reduction off the purchase price will be $37 and the difference between the $40 maximum reward and the $37 reward (i.e., $3) will be forfeited. The number of points eligible for redemption is limited to the next closest 500 point threshold above the eligible purchase amount. For example, you would not be allowed to redeem 4500 points for a purchase of $37. We may change the minimum redemption amount or redemption increments at any time, in accordance with these Terms and Conditions. You may not be able to redeem points for the payment of taxes and/or shipping and handling fees.

On occasion, we may offer you redemption promotions for particular products, such as an increase in the value of points or a lower minimum redemption amount. There may be additional applicable terms and conditions that accompany such promotions.

The maximum value of Red X Reward points that you can redeem in one transaction is $500.00, or such higher amount as may be set by us from time to time.

Red X Reward points do not expire. However, we reserve the right to close your Account without notice if you do not earn or redeem any points at least once every 2 years or for any reason set out in these Terms and Conditions. You can contact us to request the reinstatement of the value of your points at the time your Account was closed, to be issued in a new Account that belongs to you.

Occasionally, through specified promotions offered such as additional rewards, prizes or benefits may be awarded for being a Program member. Any such offer is time limited, and there may be additional applicable terms and conditions that may apply to the offer.

Examples of rewards, prizes, or benefits that may be offered include instant savings, dollars off coupons, product offers, and/or personalized pricing.

Red X Reward points cannot be earned or redeemed for any of the following: (i) gift cards, (ii) gifts with purchases, (iii) delivery charges (where applicable), (iv) purchases made through non-participating licensed merchants (v) any other products or services that may not legally be offered in connection with the Program, or (vi) any other products or services that we may specify from time to time or where prohibited by law. The Program may permit you from time to time to earn or redeem points in certain jurisdictions for some of the products and services listed above on a time-limited, promotional basis or otherwise, where permitted by law.

Red X Reward points are not earned on the portion of a transaction that is being paid for by redeeming points. Red X Reward points you earn upon making a purchase cannot be redeemed for that purchase and can only be redeemed for a subsequent eligible purchase.

In any one transaction, Red X Reward points may only be earned on a single account, and may only be credited to a single Account.

If you cancel an order or part of an order, your Account balance may be reduced by the number of Red X Reward points earned for that purchase at our sole discretion. If a refund or correction is applied to your Account, your Account balance will be adjusted up or down by the number of Red X Reward points related to the refund or correction, as applicable, and your Account balance may become negative. Upon the cancellation of purchases earned through the redemption of Red X Reward points, all redeemed Red X Reward points will be forfeited and the member will receive the value of the returned product in the form of a gift card.

Our records of the number of Red X Reward points earned, redeemed or deducted are deemed accurate. If you have a concern regarding your Account balance, you must contact us and provide relevant evidence within 45 days from the relevant transaction date to report any discrepancy. If we do not hear from you within 45 days, it means you agree with us about those Red X Reward points.

To the extent permitted by law, we accept no liability for any errors in the Red X Reward points balance displayed on the website. If any Red X Reward points are awarded to your Account in error, we reserve the right to deduct the number of Red X Reward points awarded in error at any time and without notice to you. We are not obligated to honour a request to redeem Red X Reward points added to an Account in error. Red X Reward points will not be awarded if in our reasonable opinion the products purchased will be used for resale or commercial use and any Red X Reward points awarded on such purchases will be forfeited. We reserve the right to limit Red X Reward points awarded with respect to any offer or promotion to reasonable household quantities. If a Program member was awarded Red X Reward points for an offer or promotion in which a member purchased product in excess of reasonable household quantities, the Red X Reward points awarded as a result of that offer or promotion may be forfeited without prior notice.

We are not responsible for any errors that may occur in the sending or loading of offers or if there is a delay in sending or loading offers. We are not obligated to honour a request to earn or redeem Red X Reward points that were not earned or redeemed due to an error or delay in the sending or loading of offers.

If your Account is compromised, contact us immediately to change the password, redemption capabilities for your account. You are responsible for all redemptions on your Account, including any redemptions made on your Account before you turn off redemption capabilities on an account that was compromised, and all redemptions made on your Account as a result of unauthorized access to your Account, such as due to a failure to safeguard your password.

At the sole discretion of Red X Lab, you may be permitted to transfer your Red X Reward points to another Program member. Upon the death of a Program member, the member’s Account will be closed and any Red X Reward points in the Account will be forfeited. Red X Reward points are not divisible in the case of divorce or equalization of family property.

Red X Reward points have no cash value and are not exchangeable for cash. Except as permitted from time to time by Red X, Red X Reward points cannot be assigned, exchanged, purchased or given by gift. Red X Reward points cannot be sold, traded, bartered, rented or otherwise disposed of. Red X Reward points are void if sold for cash or any other consideration.

Should you choose to close your Account, you will have 45 days to redeem any Red X Reward points accumulated in your Account. Any Red X Reward points not redeemed after 45 days from the closure of your Account will be forfeited and removed from your Account.

You may donate your Red X Reward points to charities that we may specify from time to time, through your Account online. Contact us for details.

The Red X Lab Privacy Policy (the “Privacy Policy”) applies to the Program and is available online at This Privacy Policy may be amended from time to time. By agreeing to these Terms and Conditions, you are also agreeing to the terms of the Privacy Policy and you undertake to review those terms, as such may be amended from time to time.

If you reside in Quebec:

We reserve the right to restrict, suspend or otherwise change the Program. We may modify, in whole or in part, the following elements:


  • The eligibility conditions for participating in the Program,
  • The manner in which a Program member participates in the Program,
  • The manner and rate at which Red X Reward points are earned, and
  • The manner and rate at which Red X Reward points are redeemed.

In the event these Terms and Conditions, or any aspect of the Program is restricted, suspended or changed, we will provide you notice at least 60 days before the amendment comes into effect. Such notice will be provided by posting the amended Terms and Conditions online at, by sending you written notice using your email and setting out the new clause, or the amended clause and how it read formerly, and the date on which the change will come into effect. Upon receipt of such notice, and if the amendment entails an increase in your obligations or a reduction in our obligations, you may refuse the amendment and rescind or cancel your participation in the Program without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than 30 days after the amendment comes into force, at the address or email address indicated in the notice. You will then have 45 days to redeem any Red X Reward points in your Account. Any Red X Reward points that are not redeemed after 45 days will be forfeited.

If you do not exercise your right to rescind or cancel your participation in the Program by sending us notice no later than 30 days after the amendment comes into force, your continued participation in the Program at any time after such 30-day delay has expired will constitute your consent to be bound by the amendment.

By participating in any aspect of the Program, you agree to be bound by these Terms and Conditions. These Terms and Conditions may be amended from time to time and you should check regularly for any updates.

Unauthorized attempt to hack the system is prohibited and can result in legal prosecution. All accounts that attempt to abuse the system may be revoked at any time at our sole discretion.

You are responsible for protecting and keeping secure your Account and any password or security questions used in connection with your Account.

We reserve the right to terminate the Program, or any part of it, at any time on 45 days prior written notice on our website, or through other communications to Program members, including via email. If the Program is terminated, you will have up to 45 days after the effective termination date to redeem any Red X Reward points in your Account. After the expiry of the 45-day period, any Red X Reward points that have not been redeemed will be forfeited.

We reserve the right to sell or transfer all or part of the Program to a related company or to a third party, to merge with another entity or to engage in any form of corporate, reorganization or financing transaction. In addition, the manner in which the Program is provided to you and the organizations providing offers in connection with the Program may change. Please refer to our Privacy Policy at for details as to how your personal information would be handled in such cases.

If any of the information you were required to submit when you registered for the Program changes (such as your name, mailing address, email address or phone number), you must let us know immediately and give us your current information. We are not responsible if we cannot contact you because you have not given us current, accurate information.

We reserve the right to refuse to allow you or any person you seek to add to your Account to join the Program for any reason in our sole discretion, including for not meeting the eligibility requirements or for having a membership cancelled previously.

We may, at any time, suspend or cancel your participation in the Program, if, in our view, you have abused any Program privilege, failed to follow these Terms and Conditions, or made any misrepresentation to us or to any entity associated with or participating in the Program. In the event that your participation in the Program is cancelled, all accumulated Red X Reward points in your Account may also be forfeited and removed from your Account.

To the extent permitted by law, by participating in the Program, you agree to release and discharge us, and our officers, directors, agents, representatives, successors and assigns, from any loss, liability, claim, demand, damage or expense asserted by any person or entity relating in any way to the Program, your participation in the Program or the redemption and use/misuse of any item obtained through the redemption of Red X Reward points or otherwise in connection with the Program.

We reserve the right to withdraw or temporarily change or suspend all or part of the Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the Program as set out in these Terms and Conditions. Any attempt to deliberately damage any website or to undermine the legitimate operation of the Program in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws and should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.

Our failure to exercise any of our rights, powers or remedies in these Terms and Conditions or at law, or any delay in doing so, does not constitute a waiver of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent its subsequent exercise or the exercise of any right, power or remedy.

Words in the singular form shall be construed to include the plural and vice versa, unless the context otherwise requires, and the word “including” means “including but not limited to”. Any dollar amounts referenced in connection with the Program or these Terms and Conditions are referenced in Canadian dollars.

Each of the provisions contained in these Terms and Conditions is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms and Conditions.

These Terms and Conditions are governed by the laws of the province of Quebec and the federal laws applicable in Quebec, without reference to conflict of laws provisions.